The hotel felt incredibly clean and the staff were so helpful and kind. My husband lost his wallet upon arriving at the hotel (dropped in the taxi) and before we even asked, the receptionist had already checked the CCTV for the taxi plate number and called the taxi company. We sadly didn't get the wallet back but am really thankful for the staff for helping.
I was upgraded to a better room when I came. I came very early and was given a room right away. Fantastic service as many hotels will be very strict on check-in time. The smart phone that came with the room was excellent, I used it as a guide for sightseeing and map all the time. I would stay here again if I come to Hong Kong.
This hotel is very charming and in a very good location. What we loved the most were the staff which were very welcoming and made our stay very special. Would highly recommend to anyone!