I just wanted to praise your staff. This evening I could not sleep due to ulcers in my mouth. I called reception asking for salt and mouthwash and Emily answered. When I asked about mouthwash, despite the hotel not having any, she kindly suggested sending someone out to buy some for me, even checking what brand and whether price was ok.
Shortly thereafter Ricky delivered the mouthwash, salt and hot water to my room.
This is the kind of service which is so helpful especially when you are in pain and not able to sleep with a full day of meetings lined up for the next couple of days.
This is the second time this year that I have stayed at this hotel for business. I will continue recommending you to the Scottish businesses I work with because of this attention to detail.
Please do pass on my high praise to your staff.
I chose to stay here again with my friends and there's no regrets. The bed is very
comfortable and the phone that they provide is very useful as all of us could be connected
via the hotel phone's hotspot and we could also call back to Singapore for free. It makes it
very easy, especially if we need to search for some information and places and do not need
to use our data plan. The staff were also very helpful, rushing to help you with your
luggage’s (my friends were very impressed), helping to find taxi, etc.
Keep up well !
After 10 years of their establishments and stayed there couple of times, quality of hard ware
& services well keep up! Very good.